1. Shipping Destinations
We currently ship to all major cities, towns, and rural areas across India. If delivery is unavailable in your region, we will inform you during the checkout process.

2. Shipping Charges
Standard Shipping:
A flat shipping fee of ₹50 will be applied to orders below ₹600. Orders above ₹1000 qualify for free shipping.

Expedited Shipping:
Available at an additional cost, calculated based on your location and the weight of the product.

Shipping charges (if any) will be clearly mentioned during the checkout process.

3. Order Processing Time
Orders are typically processed within 1-2 business days from the date of purchase.
Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time
Standard Delivery: 3-7 business days, depending on your location.
Expedited Delivery: 1-3 business days, depending on your location.
Delivery timelines may vary due to unforeseen circumstances such as weather conditions, remote locations, or courier service disruptions.

5. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to monitor the delivery status in real-time.

6. Packaging and Product Handling
We take great care to ensure that your products are securely packaged to prevent any damage during transit. If your package arrives damaged or tampered with, please refuse to accept the delivery or return to us (We will arrange for a replacement) and inform us immediately.

7. Shipping Restrictions
We do not ship products outside India at this time.
Certain remote areas may experience delays in delivery, and additional shipping charges may apply.

8. Return to Sender
If an order is undeliverable due to an incorrect address, refusal to accept the delivery, or repeated failed attempts by the courier, the product will be returned to us. In such cases:

You will be responsible for reshipping charges if you request re-delivery.
Refunds will exclude shipping costs.

9. Lost or Delayed Shipments
While we partner with reliable courier services, delays or losses can occasionally occur.

For delayed shipments: Please allow an additional 2-3 business days before contacting us.
For lost shipments: If your package is confirmed lost, we will offer a replacement or full refund at no additional cost.

10. Customer Support
If you have any questions or concerns about your order, please contact our support team at:

Email: support@smarteryou.in
Phone: +91 9986444023
We are available to assist you from Monday – Friday (9:AM to 6:00 PM)

Thank you for choosing SmarterYou! We strive to deliver excellence not only in our training programs but also in your experience with our products.